What We Do
Our Range of Services
SDR Scientific has highly qualified personnel who can navigate you through the process of finding an equipment solution that best suits your needs and your budget.
What can sometimes be a headache-inducing process for you can be made a lot easier by one of our dedicated team. By understanding your application and your objectives, we will often be able to present you with a number of options to suit your needs. With over 50,000 individual products available to us from our Supplier Partners, we can only highlight a smaller number of key products on our website. If you can’t find a product, just ask us and we can help!
While we are well-known for the quality of our products, did you know that we also have a variety of services that will help you maximise the value of your investment?
Training, installation and system integration can get you up and running as quickly as possible, maximising the performance of your equipment, and protecting you from downtime.
Do you have equipment that is not performing as well as it should? Are you getting outputs from your equipment that are not as they should be?
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Selecting a product from such a wide and deep market can be like trying to cross a river in full flow: it can be risky, stressful and time-consuming.
This is where SDR Scientific comes to your aid. By understanding your application and your objectives, we can present you with the most appropriate solutions for your needs.
Given the vast range of products that are available, only a concise selection of key products can be featured here on our website. So, if you are unable to find a product on our website, just ask us!
And if we don’t normally keep what you are looking for, we can often source this specifically for you. Or at least point you in the right direction.
Why not ask us to present you with some options to suit your application?
Did you know we have the in-house expertise to integrate systems from different manufacturers? That’s right! Some equipment won’t play well with others, but sometimes we can facilitate this to offer you a customised solution. This may be more affordable than you think and may provide you with a pathway to a solution you simply won’t find off-the-shelf.
Chat now to our friendly Technical Sales and Support Specialists for more information – we are here to help you right now!
By understanding your application, we are often able to provide a number of recommendations that meet or exceed your expectations.
There are occasions however, when you want to know: How will this equipment perform in my unique environment?
Just ask us, because equipment trial or demonstration is often available. This could mean bringing the equipment to you for your evaluation.
Alternatively, a virtual demonstration can also be arranged. This where we can arrange to show you the equipment from the comfort of your own computer, either at home or at work.
Just ask us about the variety of options we have!
Most equipment solutions we provide also come complete with comprehensive instructions as to how to easily install.
Complex equipment however may well benefit from on-site installation by factory-trained personnel. SDR Scientific is here to help! SDR Scientific is factory-trained and authorised to install and commission a wide range of systems. This will enable you to be up-and-running with your work as soon as possible. Just ask us what installation options are available if this is not included in your quotation.
Training following installation, or training on its own can deliver enormous benefits. Both for the longevity of your investment, and for maximising the capabilities and performance of your equipment.
Training can be delivered in a number of ways to suit your needs:
- On-site: In-person, hands-on training can be provided for small groups
- Webinar: Offered by our manufacturers, per hour, per day, or however long you would like.
- On-line learning: This can be delivered at any time, on-demand at your convenience
Training can be:
- Introductory: getting you up and running right away
- Ongoing and Regular: to suit your schedules
- Follow up: advanced or refresher, it’s your choice
Just let us know what you would like to achieve and we will get to work on some options for you!
“How can we help you today?”
Here at SDR Scientific, this is where we really make a difference.
While there many occasions where you won’t require support… when you need it, we are here for you.
One of our friendly Technical Sales and Support Specialists will be available in your time zone, by phone, by e-mail or in person.
Support really starts with the type of equipment we offer – highly regarded global brands, a history of reliability and longevity, and the valuable feedback we receive from previous customers: people just like you in similar fields of endeavour.
We are proud of the fact that, armed with this information, we can provide a range of solutions for you that really work to minimise the risk of any issue that may arise.
For more information on Product Selection, see above.
The many ways we can support you include…
- Technical: This does not seem to be working, how can I…?
- Commercial: Need a copy of an invoice?
- Logistics: Where is my package?
- Warranty: SDR Scientific is your first port of call for any warranty issue you may have
- Operation: How do I…?
- Equipment Maintenance: How can I protect my valuable investment?
- Equipment Repair: Ask us for our no-obligation opinion…
More information about Equipment Maintenance and Equipment Repair can be found in the section below.
At SDR Scientific, we will do our best to understand the issue from your point of view. Our support values are:
- Competence
- Friendliness
- Communication
- Timeliness
- Listening
- Flexibility
Given the range of products that we look after, we may not always have the answer at our fingertips, but we do know how and where to find it. Quickly and accurately…
If your request is urgent, we will make it a priority so that you will be back on track as soon as possible.
Need Support? You are in the right place here with SDR Scientific…
How can we help you today?
You have made a valuable investment and no doubt you would like to make sure that your equipment performs optimally for the benefit of your work, and for as long as possible.
Equipment that is not “Peak Performing” for you may lead to erroneous results. This can be devastating, as well as time-consuming and expensive if your work needs to be repeated. This is where SDR Scientific is here to help.
We can provide the following services, either on-site, or in our service workshop (depending on the type of equipment):
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- PPM (Prescribed Preventative Maintenance). Recommended manufacturer service intervals can vary significantly between different types of equipment. By completing required PPM, it gives you the opportunity to maximise the value of your equipment and for it to operate at its full potential.
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- Warranty Extension: Provides you with Peace of Mind by extending the manufacturer’s warranty. This can include Parts/Labour or both. There is plenty of flexibility here in terms of both the length of the extension and what your budget will allow!
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- Service Contracts: Provides both a warranty extension and Prescribed Preventative Maintenance, for your Peace of Mind. Just let us know how long you would like for your contract duration, and we will do the rest!
Just ask us if these options have not been included in your quotation. We can also provide quotations for equipment purchased previously.
Either way, we are here to help.
While we aim to provide equipment that is both reliable and has a long lifespan, occasionally repairs are required. Fortunately, most of the equipment we provide can be repaired, whereas some lesser-known brands from overseas cannot be reliably repaired and/or parts may be unavailable. If your equipment is not performing as it should, why not ask for our NO-OBLIGATION opinion?
Repairs, if required, may either be carried out on-site, or in our service workshop. This minimises downtime, allowing you to resume your work as soon as possible. Complex repairs requiring specialised testing and calibration equipment may however need to be completed by the manufacturer.
We can also provide you with advice as to whether a repair is warranted, or another solution may provide you with a better return on your investment in the longer term.
In any case, the choice is yours.
Ask us now how we can bring your equipment back to life!